Frequently Asked Questions
Find answers to common questions about our products and services.
What payment methods do you accept?
We accept M-Pesa, major credit cards (Visa, MasterCard), and PayPal. All payments are processed securely through encrypted connections.
How long does shipping take?
Orders within Kenya typically arrive within 1-3 business days. International shipping takes 7-14 business days depending on the destination. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Custom and personalized pieces are non-returnable. Please contact our support team to initiate a return.
Do you offer warranty on your products?
Yes, all our jewelry comes with a 1-year warranty covering manufacturing defects. This includes issues with clasps, settings, and plating. Normal wear and tear is not covered.
How do I care for my jewelry?
Store jewelry in a dry place away from direct sunlight. Clean with a soft cloth after each wear. Avoid contact with perfumes, lotions, and chemicals. Remove jewelry before swimming or showering.